Privacy Policy

Kaneez A One Machinery Trading LLC

Effective Date: December 28, 2024 Last Updated: December 28, 2024

Introduction

Kaneez A One Machinery Trading LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kaneezmachinery.com or contact us for our products and services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

Contact Information: Name, email address, phone number, company name
Business Information: Company address, emirate/city, industry type
Inquiry Details: Product interests, machinery requirements, project specifications
Communication Records: Emails, WhatsApp messages, phone call records related to sales inquiries

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited and time spent
Referring website
Geographic location (country/city level)

How We Use Your Information

We use the information we collect to:

Respond to your inquiries about our machinery and products
Provide quotations and pricing information
Process orders and arrange delivery
Schedule product demonstrations and showroom visits
Provide after-sales support and warranty services
Send relevant product updates and promotions (with your consent)
Improve our website and customer experience
Comply with legal obligations in the UAE

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

Service Providers: Delivery companies, installation technicians, and payment processors who assist in fulfilling your orders
Legal Authorities: When required by UAE law or to protect our legal rights
Business Partners: Manufacturers or suppliers only when necessary to fulfill your specific product requirements

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure storage of customer records
Limited access to personal data on a need-to-know basis
Regular review of data collection and storage practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Provide ongoing warranty and support services
Comply with legal obligations under UAE law
Resolve disputes and enforce agreements

Typically, customer records are retained for a period of 5 years from the last transaction or interaction.

Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality

You can choose to disable cookies through your browser settings, though this may affect some website features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Kaneez A One Machinery Trading LLC

Address: Showroom #6, Al Jurf Industrial Area 1, Ajman, UAE
Phone: +971-56-526-2007 | +971-56-537-1007
Email: info@kaneezmachinery.com
Website: www.kaneezmachinery.com

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Ajman, UAE.